Contacts
How to Manage Contacts in Mria Contacts: Contacts Management for Jira
The Contacts section allows you to manage all people you interact with during the sales process.
1. Viewing Contacts
All Contacts are shown in a table view with key details:
Name
Email
Phone
Linked Company
Created date
The top summary shows totals: total Contacts, new Contacts (this month), and unlinked Contacts.
2. Creating a Contact
When creating a new Contact, you provide:
Name (required)
Email (required, should be unique - no duplicates allowed)
Company
Select an existing Company
Skip for now (Contact will remain unlinked)
Or create a new Company directly during Contact creation
Additional optional details (like Phone and Title) can be added.
3. Contact Full View
In the Contact full view, you can:
See linked work items.
View and edit Contact details (Name, Email, Phone, Title, Tags, LinkedIn, etc.).
View linked Company details.
Add Notes.
Each Contact always shows its relationship to:
Company (the organization they belong to)
Jira work items
4. Filtering Contacts
You can use the Filters panel to quickly narrow down your Contacts list.
Available options:
Created by me – show only Contacts you created.
Tags - filter Contacts containing one or more tags.
Linked work items – filter Contacts that are linked to Jira work items / JSM requests.
Import files - process Contacts from your recent import without mixing it with others.
Linked Company – show only Contacts from a specific Company.
Created – limit results by creation date range.
📌 Filters are for display purposes only — they don’t affect the underlying Contacts data.
5. Linking Jira work items
You can connect a Contact to related Jira work items directly from the Linked work items section.
Click + Link New Item, then start typing to search by:
Jira issue key (e.g.,
SCRUM-9),issue summary, or
paste a direct link to the Jira work item.
Once linked, the connection appears:
in the Contact’s Linked work items section inside Mria Contacts Management,
in the Mria Contacts panel on the Jira issue’s right sidebar.
➡️ Learn more about the Jira panel on the Jira Integration page.
6. Contact Statuses
Mria Contacts Management shows how active a Contact or Company is by counting the number of linked Jira Service Management requests (both open and closed). Only JSM tickets contribute to this activity indicator — internal Jira issues created by your team are not included. This separation helps you clearly distinguish external customer interactions from internal work.
7. Deleting Contacts
To delete a Contact, open the ... menu in the top right corner of a Contact full view and select Delete.