🚀 Get Started with Mria Contacts

Mria Contacts: Contact Management in Jira & JSM is a lightweight, easy-to-use tool that brings contact management directly into Jira and Jira Service Management. It helps teams gather, organize, and maintain customer information in one place — without introducing the complexity of a full CRM.

With Mria Contacts, you can import contacts from other systems, keep them linked to Jira work, and take advantage of smart suggestions when interacting with customers through JSM.

Contacts & Companies

Mria Contacts provides dedicated sections for both ContactsPreview and CompaniesPreview, giving your team a simple and structured way to manage people and organizations inside Jira.

You can:

• Add Contacts and Companies manually

• View key details, such as email, location, and organization

• Link Contacts to their Companies

• Add Notes to record context, meeting outcomes, and communication history

• Attach Confluence links for additional documentation

All records stay easy to navigate and update — perfect for support, project, or operations teams who need customer visibility without a full CRM workflow.

Importing Contacts

You can bring your existing customer data into Jira using the import tool.
Mria Contacts supports importing Contacts (and their Companies) from:

• Other Jira or JSM instances

• Other CRM systems

• Spreadsheets or exported files from legacy tools

Imported Contacts automatically retain relations with their Companies when that information is available. This makes it straightforward to consolidate customer information into one clean, unified list.

Linking Contacts to Jira Work Items

Contacts can be linked to:

• Jira issues

• JSM requests

This lets your team understand who each task or ticket relates to, without switching tools or searching for external spreadsheets.

Links also help create a history of interactions between your team and the customer — useful for support, onboarding, or internal coordination.

Jira Integration

Inside Jira issues, the Mria Contacts panel displays:

• Linked Contacts and Companies

• Quick actions to add or remove links

• Status information and recent activity indicators

Your team can attach the relevant customer context to any type of Jira work item, keeping everything organized and easily accessible.

Confluence Integration

You can attach Confluence pages to Contacts and Companies to provide:

• Meeting notes

• Customer summaries

• Requirements

• Internal documentation

This helps teams keep customer information connected to existing knowledge without copying content or duplicating work.

JSM Integration with Auto-Suggestions

For service teams working in Jira Service Management, Mria Contacts adds helpful automation to streamline customer identification.

When a new request arrives:

• The app checks whether the requester’s email matches an existing Contact.

• If a match is found, the Contact can be linked with one click.

• If no match exists, the panel suggests creating a new Contact — or a Contact and Company if needed.

This feature helps support agents quickly determine who the requester is and whether their organization already exists in your records. It reduces guesswork and keeps your contact list accurate.

Agents can always choose to ignore the suggestion and link records manually if they prefer.

Notes & Collaboration

Each Contact and Company includes a Notes section for internal-only commentary.
Teams can capture:

• Call summaries

• Meeting action items

• Context from previous support interactions

• Quick reminders

Notes stay with the record and help create shared understanding across teams.